If you get a card from the Illinois Tollway like the one below, calling the number listed (800-824-7277) is worthless.
So, I call.
Two different recordings tell me I could accomplish what I want faster by logging on to the web site.
Then I get into a loop that asks for my tollway “PIN.”
I don’t know about you, but I can’t remember most PINs once I establish them. And I certainly am not going to use the one I can remember at a web site for the toll tax thieves.
I push zero and am told that is an invalid selection.
I get fed up and decide to write this article.
Now I’ll call the press person and, kind person she is, she’ll connect me with a real, live human.