I yearn for the days when Mrs. Vernon Kays used to answer phone in her husband’s County Clerk Ve3rnon Kays’ Office. (For those interested, she was the lowest paid person in the office.)
One could make contact with a real human being then and until recently at the new Government Center by dialing “0,” rather than listening to a disembodied recording of a voice.
For the second time, in a couple of weeks I dialed the main courthouse number, 815-334-4000, and the department I wanted wasn’t on the phone tree.
Here are the options offered:
- Tickets and other related information
- Sheriff’s Department and Corrections
- County Recorder, recording of deeds, mortgages and liens
- State’s Attorney
- Planning and Development, building permits and inspections
- Treasurer, tax collection and passports
- County Clerk, birth and death certificates, marriage licenses and voter registration
- Hours of business and location
- To repeat this menu, press 9
Press zero and one gets the same nine options.
In short, there is no way to reach a human being to, say, contact the County Board’s office.
This does not meet a “customer friendly” standard.