Kohl’s Computerized Standard Operating Procedures Cost Company $25

This card gives my wife $25 more in merchandise credit than what she paid.

This card gives my wife $25 more in merchandise credit than what she paid.

My wife bought me some slippers for Christmas.

Cost:  $12.79, plus tax.

The pre-Christmas price was marked down from $36.

They were too big.

I didn’t return them in a timely fashion.

When I did this month, the slipper receipt didn’t match the one on the box.

So, the customer service lady processed the return from the identification on the box.

I ended up with a refund of $36, plus tax of $2.79.

“But that’s a lot more than we paid for them,” I observed.

She agreed, but told me with returns not having a receipt, the computer program forces her to refund the lowest price over the last three months.

So much for not trusting the employees on the floor.

 


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